Frequently Asked Questions
Everything you need to know about your Alessandra experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs and location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At Alessandra, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel.